At ph50, your privacy is not an afterthought — it is a core commitment. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
ph50 ("ph50", "we", "us", "our") operates the online casino platform accessible at ph50.app and is committed to protecting the personal information of every player who uses our services. This Privacy Policy describes how ph50 collects, uses, stores, shares, and protects your personal data in connection with your use of the ph50 platform, including all games, payment services, customer support channels, and promotional activities. This policy applies to all users of ph50 services, including registered players, visitors, and any person who interacts with the ph50 platform in any capacity.
By registering an account or using ph50 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you must not use ph50 services. This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.
Six principles that guide how ph50 handles your personal data.
All data transmitted between your device and ph50 servers is protected using TLS 1.3 encryption — the same standard used by major Philippine banks like BPI and BDO. Your personal and financial information is never sent in plain text.
ph50 does not sell, rent, or trade your personal information to third-party marketers or data brokers — ever. Your data is used solely to operate and improve the ph50 platform and to comply with legal obligations.
Filipino players have the right to access, correct, and request deletion of their personal data at any time. ph50 provides straightforward tools and a responsive support team to help you exercise these rights without hassle.
ph50 collects only the data that is strictly necessary to provide our services, verify your identity, process payments, and comply with PAGCOR regulations. We do not collect data for the sake of collecting it.
ph50 complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules. Our data practices are aligned with the standards set by the National Privacy Commission (NPC) of the Philippines.
You can opt out of promotional emails, SMS notifications, and marketing communications at any time through your account settings or by contacting customer support. Opting out of marketing does not affect your ability to use ph50 services.
ph50 collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with applicable laws and regulations. The categories of personal data we collect include:
ph50 collects your personal data through the following means:
The majority of your personal data is collected directly from you when you:
When you use the ph50 platform, certain data is collected automatically through cookies, log files, and similar technologies. This includes your IP address, device information, browser type, pages visited, and session duration. This data helps ph50 improve the platform, detect fraud, and ensure security.
ph50 may receive personal data about you from third parties in certain circumstances, including:
ph50 uses your personal data for the following purposes:
With your consent, ph50 may use your contact information to send you promotional offers, newsletters, and updates about new games and features. You may opt out of marketing communications at any time through your account settings or by contacting customer support. Opting out of marketing does not affect your ability to receive transactional communications related to your account.
ph50 uses aggregated and anonymized data to analyze platform usage, identify areas for improvement, and develop new features. This data does not identify individual players and is used solely to improve the ph50 experience for all users.
ph50 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
ph50 engages trusted third-party service providers to assist in operating the platform, including identity verification providers, payment processors, fraud detection services, customer support platforms, and IT infrastructure providers. These service providers are contractually bound to process your data only on ph50's instructions and in accordance with applicable data protection laws.
ph50 may disclose your personal data to PAGCOR, the National Privacy Commission, law enforcement agencies, courts, or other regulatory authorities where required by law, court order, or regulatory requirement. ph50 will make reasonable efforts to notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of ph50's business, your personal data may be transferred to the acquiring entity as part of the transaction. ph50 will notify you of any such transfer and ensure that the acquiring entity continues to protect your data in accordance with this Privacy Policy.
ph50 may share your personal data with third parties where you have provided explicit consent for such sharing. You may withdraw your consent at any time by contacting customer support.
ph50 takes the security of your personal data seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
While ph50 implements robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying ph50 immediately if you suspect any unauthorized access to your account.
ph50 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
After the applicable retention period expires, ph50 will securely delete or anonymize your personal data in accordance with our data retention and deletion procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data:
You have the right to request access to the personal data ph50 holds about you. You may request a copy of your data by contacting customer support. ph50 will provide the requested data within 30 days of receiving your request.
You have the right to request correction of inaccurate or incomplete personal data. You may update most of your account information directly through your account settings. For other corrections, contact customer support.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. Note that ph50 may be required to retain certain data to comply with legal and regulatory obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting customer support.
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. Contact customer support to request data portability.
If you believe ph50 has violated your data protection rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details for the NPC are available at privacy.gov.ph.
To exercise any of these rights, contact ph50 customer support at [email protected]. ph50 will respond to your request within 30 days and may request additional information to verify your identity before processing your request.
ph50 uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow ph50 to recognize you and remember your preferences.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the ph50 platform. Essential cookies cannot be disabled as they are necessary for the platform to function.
ph50 services are intended solely for individuals who are at least 21 years of age. ph50 does not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not register an account or use ph50 services.
ph50 implements age verification procedures to ensure that all players are at least 21 years old. If ph50 becomes aware that a player is under 21, the account will be immediately suspended, and any funds or winnings will be forfeited. ph50 may report suspected underage gambling to the appropriate authorities.
Parents and guardians are encouraged to monitor their children's online activities and to use parental control tools to prevent minors from accessing online gambling platforms.
ph50 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes to this policy will be effective immediately upon posting to the ph50 website.
ph50 will make reasonable efforts to notify you of material changes to this Privacy Policy, such as by email or by posting a notice on the website. Your continued use of ph50 services following any modification to this policy constitutes your acceptance of the modified policy.
It is your responsibility to review this Privacy Policy periodically to stay informed of any changes. If you do not agree to any modification to this policy, you must immediately cease using ph50 services and close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or ph50's data practices, please contact our Data Protection Officer:
Email: [email protected]
Customer Support: Available 24/7 via live chat on the ph50 website
Mailing Address: ph50 Data Protection Officer, Manila, Philippines
ph50 is committed to protecting your personal data and respecting your privacy rights. We comply with the Philippine Data Privacy Act of 2012 and implement industry-leading security measures to keep your data safe. If you have any concerns about how your data is handled, our support team is here to help 24/7.
Your privacy is protected by bank-grade encryption, strict data policies, and full compliance with Philippine data protection laws. Join thousands of Filipino players who trust ph50 for secure, fair, and entertaining gaming.